FAQ's – Pastori Footwear



  • Coloration: Please note that almost all of our leather shoes are burnished by hand. As such, each pair will have minor variations which make each pair unique. Additionally, due to changing studio lighting conditions and differing screen resolutions, the coloration of footwear in our online photographs may vary from the appearance in person. If you have any questions or doubts about the color of a product, please contact us and we will be happy to send you more photographs. If the coloration is not as expected when you receive your Pastori shoes, we offer free exchanges and returns.
  • Delivery: Shoes ordered through the In-Stock section will be shipped via FEDEX.
  • Made to Order Timing/Delivery: Shoes made to order take 10-12 weeks to build and ship from Italy. MTO shoes will be sent to the U.S. and then mailed FEDEX from our location in Branford, CT. We can also deliver internationally directly from Italy.
  • Where is my order? Email us at info@pastorifootwear.com  
  • Find a Retailer: View List (link to the Retailer page)



  • Repair: Our artisans spend hours and hours crafting each and every pair. As a valued part of your wardrobe, we work to restore your shoes and add years to their lifespan. Pastori offers repair services from re-burnishing / recoloring to resoling and refurbishing. Note: certain constructions cannot be re-soled. Email/chat with us: info@pastorifootwear.com for assistance. A well-made pair of shoes deserves proper care and maintenance to keep them in top form. Pastori offers high quality tools and accessories to maintain the quality and appearance of your shoes. Including creams and moisturizers, shoehorns, brushes, and shoe trees, Pastori has the tools to make it easy to look after your footwear. Email/chat with us at info@pastorifootwear.com for assistance. 



  • How do I return my order? Please note, returns are accepted 30 days from delivery. All returns must be in original and unworn condition. To make a return, please contact us via email: laura@sutorusa.com or phone 203-208-0467 to receive a return authorization and return shipping label.
  • How long does it take to process my return? Once your return is received, your refund is processed the same business day M-F. Depending on your bank, it usually takes 3-5 days for the refund to post to your account.
  • Do I pay for return shipping? Return shipping is complimentary within the United States and Canada. At this time, we do not offer complimentary returns for international returns. 
  • How do I exchange a size? To exchange a product for a different size, please email us at laura@sutorusa.com to receive a return authorization and return shipping label. We will hold the new size until the return is received. Once the return is received and in original and unworn condition, we will ship the new size. Alternatively, if you do not want to wait for the return to be received, you can purchase the new size in a new transaction. Once the original pair has been received, we will process a refund.



  • How do I create an account? To create an account simply click the “person” icon in the upper right corner and you will be prompted to create an account. 
  • How do I change my contact preferences? You are welcome to unsubscribe from our email marketing at any time. To update your contact preferences, login to your account and make the changes. Alternatively, you can email us at info@pastorifootwear.com to change your contact preferences or with any account questions.
  • What is Pastori’s privacy policy? Please refer to our Terms & Privacy statement: 



Refer to our Terms & Conditions of sale and use of the pastorifootwear.com Website for the UNITED STATES OF AMERICA