FAQ – Pastori Footwear



All our shoes are burnished by hand. This makes them unique - each pair has its own variation of color. Please note therefore, that the coloration of footwear in our online photographs may vary from the appearance in person - it’s a lighting thing. If you have any questions or doubts about the color of a product, please contact us and we will be happy to send you more photographs. If the coloration is not as expected when you receive your Pastori shoes, we offer free exchanges and returns.

Returns and Refunds 

How do I return my order?

We accept returns within 30 days from delivery. All returns must be in original and unworn condition. To make a return, please contact us via email:  info@pastorifootwear.com or phone 203-208-0467 to receive a return authorization and return shipping label.

How long does it take to process my return? 

Once your return is received, your refund is processed the same business day, Monday to Friday. Depending on your bank, it usually takes 3-5 days for the refund to land in your account.

Do I pay for return shipping? 

Return shipping is complimentary within the United States and Canada. At this time, we do not offer complimentary returns for international returns. 

How do I exchange a size?

To exchange a product for a different size, please email us at  info@pastorifootwear.com to receive a return authorization and return shipping label. We will hold the new size until the return is received. Once the return is received and in original and unworn condition, we will ship the new size. Alternatively, if you do not want to wait for the return to be received, you can purchase the new size in a new transaction. Once the original pair has been received, we will process a refund.

Account Privacy

How do I create an account? To create an account simply click the “person” icon in the upper right corner and you will be prompted to create an account. 

How do I change my contact preferences? You are welcome to unsubscribe from our email marketing at any time. To update your contact preferences, login to your account and make the changes. Alternatively, you can email us at info@pastorifootwear.com to change your contact preferences or with any account questions.

What is Pastori’s privacy policy? Please refer to our Terms & Privacy statement: