Terms & Privacy – Pastori Footwear

Terms & Privacy


September 2021

Please read the present General Terms and Conditions of Sale and General Terms and Conditions of Use of the PastoriFootwear.com website carefully.  

General Terms and Conditions of Sale of PastoriFootwear.com website 

The use of the PastoriFootwear.com website and the purchase of any products offered on PastoriFootwear.com website are subject to the present terms and conditions ("Terms and Conditions of Sale and Use"). The use of the PastoriFootwear.com website constitutes your agreement to comply with, and be bound by, these Terms and Conditions of Sale and Use and your consent to the Privacy Policy for the PastoriFootwear.com website ("Privacy Policy" see "Security and Personal Data"). 

Orders may only be placed with the PastoriFootwear.com website by individual consumers and corporations purchasing products other than for resale. Any resale or distribution of products purchased on PastoriFootwear.com website is strictly prohibited. 

The PastoriFootwear.com website is destined to consumers domiciled in the United States of America. Consumers domiciled in other countries may purchase products offered at the PastoriFootwear.com website, provided that they comply with the Terms and Conditions of Use and that delivery is destined to a customer domiciled in the United States (except in Alaska and Hawaii); such purchases to be understood as the result of passive sales made by PastoriFootwear.com website. 

Pastori, LLC (“Pastori”) may update these Terms and Conditions of Use and the Privacy Policy at anytime. By continuing to use the PastoriFootwear.com website following any such change, you agree to comply with and be bound by the Terms and Conditions of Use and consent to the Privacy Policy, each as modified.

For each order on PastoriFootwear.com website, your acceptance of the Terms and Conditions of Sale in force at the date of the order will be requested. 

Purchase - Terms of ordering 

The PastoriFootwear.com website may be used to order a selection of products from Pastori, directly online via the Internet. 
You may also place your order by telephone on by dialing +1 (203) 208-0467 from Monday to Friday, 8.00 a.m. to 5.00 p.m. EST, from anywhere within the United States, excluding Puerto Rico, Guam and all other U.S. possessions and territories situated outside North America. 

The delivery zone for Pastori products ordered via the PastoriFootwear.com website and the 203 number referred to above is restricted to the United States, excluding Puerto Rico, Guam and all other U.S. possessions and territories situated outside North America (see "Delivery zone"). 

For each product selected on the PastoriFootwear.com website, a summary page will be displayed automatically featuring a model number of the item, its coloring and references, the quantity selected, its unit price and the total amount owed for your order. You should check that this information accurately reflects your selection before confirming your order. Upon confirmation, your order will be submitted to Pastori for processing (see "Acceptance of orders"). 

Please be advised that orders are subject to availability of the Pastori products in stock. 

Please also be advised that while every effort is taken to try to ensure that the colouring, design and style of the Pastori products in the photographs displayed on the PastoriFootwear.com website are representative of the original products, variations may occur due to technical restrictions of colour reproduction on your computer equipment. Accordingly, Pastori shall not be liable for any error or inaccuracy in the photographs or graphical representations of Pastori products displayed on the PastoriFootwear.com website. If you have any questions about the products, you may of course contact our customer service by calling +1 (203) 208-0467 or emailing info@PastoriFootwear.com . 

Pastori, reserves the right to cancel any order placed by a customer with whom it has a dispute concerning a prior order, or if Pastori has reasonable cause to suspect that such customer has violated these Terms and Conditions, or is engaged in any fraudulent activity or for any other legitimate cause. 

To ensure a best quality service and product availability, you may not order on the PastoriFootwear.com website more than 9 items of the same reference number within a period of fifteen (15) calendar days. 

For any exceptional order, we kindly invite you to contact our Customer Services Department at +1 (203) 208-0467 or info@PastoriFootwear.com.

Purchase - Availability 

Our offers of products and prices are valid as they are on view on the PastoriFootwear.com website, subject to products’ availability. In this purpose, instructions about the availability of the products will be given at the time of the ordering. 

Exceptionally, errors or amendments could exist, especially in case of simultaneous orders of the same product by several customers. In case of unavailability of a product after ordering, you will be informed of that by email or by phone as soon as possible, and it will be proposed to you either to order another item shown on the PastoriFootwear.com website in substitution or to cancel your order. 

If you choose to cancel your order, you will be refunded to your credit card. 

Pastori shall not be held liable in case of stock outage or unavailability of products. 

Pastori reserves the right to change at any time and without any previous notice the items proposed on the PastoriFootwear.com website. 

Purchase - Order Confirmation 

At the end of the ordering procedure, you are invited to click on the “Complete Your Purchase” push button. 

As from the moment of confirmation, your order is transmitted to Pastori for treatment. Your order can not be amended or cancelled except in the expressly conditions provided for herein the Terms and Conditions of Sale or in conditions provided for the applicable law. 

The confirmation of your order means your acceptance of the whole there of Terms and Conditions of Sale. 

The data registered by PastoriFootwear.com website establish the proof of the whole transaction operated between Pastori and its customers. In case of dispute between Pastori and one of its customers about a transaction made on the PastoriFootwear.com website, the data registered by Pastori shall be considered as an irrefutable proof of the content transaction. 

Purchase - Price Payment 

The prices of products are in US Dollars, exclusive of taxes. The amount of your order includes the delivery fees according to the chosen shipping option.
Pastori reserves the right to amend at anytime and without any previous notice the prices of the proposed products on the PastoriFootwear.com website. The invoicing of the products is based on the prices posted on the PastoriFootwear.com website at the time of the confirmation of your order, subject to the availability of the products ordered at this time. 

Any order made through the PastoriFootwear.com website has to be settled immediately after its confirmation. 

We only accept the credit card, ApplePay, PayPal, and ShopPay payments. 

All orders are payable in US Dollars. Accepted charge or credit cards are: MasterCard®, Visa®, American Express®, and Discover Card, bound to a bank account in the United States. 

Your order will only be effective after the checking of your payment method and once Pastori receives authorization to process your payment. 

The debit of your charge or credit card is effective at the moment of your order shipment. 

Shipping and Delivery - Shipping costs (except to Alaska and Hawaii) 

You will be asked to select the shipment method you would prefer as part of the order procedure. 
Delivery costs depend on the size, destination, and the delivery service you select. 

We will inform you of the shipping costs for the shipment method you would have selected in the order summary displayed on the PastoriFootwear.com website before you confirm your order. This amount will be payable by you in addition to the price, including taxes, of the goods ordered. 

Delivery Time - Problems of delivery 

For In-Stock orders, any failure to deliver or late delivery exceeding eight (8) business days should be reported to our customer services department as soon as possible. In order for your claim to be accepted, please notify us of it within a maximum of thirty (30) calendar days from the date of confirmation of your order. 

You should check that your shipment is correct on delivery. If there are any discrepancies in your order when the products are delivered to you, you should note the nature of the potential discrepancy (e.g., open package, damaged products, etc.) by hand, if possible, on the delivery notice, and sign. 

If the products do not conform to your order or you are not satisfied with them, you may return them, exchange them or request a refund according to the terms and conditions contained in the section entitled Returns – Exchanges – Refunds. 

Returns - Exchanges – Refunds to PastoriFootwear.com 

“In Stock” Orders

You are entitled to return any “ In Stock” product ordered via the PastoriFootwear.com website within the fifteen (15) calendar days following the date of delivery, subject to the following terms and conditions: 

Returns must be sent in their original condition and packaging to the following address: Pastori Returns, 7 Sycamore Way #3, Branford, CT 06405. You must enclose the original documentation with your returns or a copy if you are returning part of your order. For items received as a gift obtained from the PastoriFootwear.com website, you are only entitled to a product exchange. 

All returns and exchanges are free in the USA and Canada with standard shipping.

If you ask for a refund, Pastori will use commercially reasonable efforts to ensure that any refund will be made within seven (7) business days of receipt of the goods returned by crediting credit card. 

All returns can be credited towards any other item or items available on the Pastori website store.

In either case (exchange or refund), the shipping costs incurred in returning any replacement goods to you will be refunded if you were justified in returning the goods because they were not as ordered (e.g., product reference error, damaged goods, etc.). 

Pastori has sole discretion in determining whether the products are in original condition when returned to Pastori, LLC. 

Pastori will not be responsible or liable if any item you wish to return to the PastoriFootwear.com website is lost, misdirected or delivered late, insofar as clients are supposed to bear the risks of the shipping they choose.

We do not currently exchange or allow refunds for products purchased from our retail partners via pastorifootwear.com website.

Pastori shoes are handmade and hand finished which means there will be marginal variations in coloration from sales samples and photographs 

General Terms and Conditions of Use of PastoriFootwear.com website 

The PastoriFootwear.com website is operated by SUTOR USA, LLC  

The use of the PastoriFootwear.com website and the purchase of any products offered on PastoriFootwear.com website are subject to the present terms and conditions ("Terms and Conditions of Use"). The use of the PastoriFootwear.com website constitutes your agreement to comply with, and be bound by, these Terms and Conditions of Use and your consent to the Privacy Policy for the PastoriFootwear.com website.

Pastori may update these Terms and Conditions of Use and the Privacy Policy at anytime. By continuing to use the PastoriFootwear.com website following any such change, you agree to comply with and be bound by the Terms and Conditions of Use and consent to the Privacy Policy, each as modified. 

Intellectual Property 

All material on the PastoriFootwear.com website (drawings, designs, illustrations, photographs, sound tracks, written text, logos, trademarks…) are the exclusive property of Pastori and/or of the company Pastori, LLC and/or any of its affiliates. You may not reproduce, by any means or process totally or in part, distribute, publish, transmit, create derivative works based on, modify or sell any such material contained on the PastoriFootwear.com website. 

The Pastori trademarks, logos, distinctive signs, designs and models, and all other related trademarks and logos, whether or not displayed on the PastoriFootwear.com website, as well as the domain name “PastoriFootwear.com", are and will remain the exclusive property of Pastori and/or of the company Pastori, LLC and/or any of its affiliates. Any reproduction, distribution, transmission, modification or use of these trademarks for any purpose without prior, express agreement of Pastori is prohibited. 

You may not remove any copyright, trademark or other proprietary notice contained on the PastoriFootwear.com website or any content contained therein. You may make a single copy of web pages published on the PastoriFootwear.com website for your own private, personal and non-commercial use, provided that any copy of such web pages shall retain all copyright and other proprietary notices contained therein.

Limitation of Liability 


Disclaimer of Warranty 

Pastori does not guarantee or represent that: 

(i) the PastoriFootwear.com website is free from viruses, worms, Trojan horses or other destructive material; 
(ii) the information contained on the PastoriFootwear.com website is accurate, complete or up to date. 

The PastoriFootwear.com website may contain technical inaccuracies or other defects; Pastori does not guarantee that any such defects will be corrected. The PastoriFootwear.com website and its contents are provided on an “as is” and “as available” basis. Pastori expressly disclaims all warranties of any kind, whether express or implied, including without limitation, the implied warranties of compliance appropriation of PastoriFootwear.com website or of its contents intended to normal use or specific use; of its quality or lack of infringement to ordinary statement from them. 


These Terms and Conditions of Use shall be governed by and construed in accordance with the Law of the state of Florida, without regard to principles of conflicts of laws. The language of these Terms and Conditions of Use is English. In the event of a dispute, the courts of Florida shall have exclusive jurisdiction and you hereby agree to submit to the exclusive jurisdiction of such courts. Pastori shall be entitled to seek and obtain injunctive or other equitable relief to protect its rights hereunder.



We collect information from you when you create an account on our site, place an order or subscribe to our email communications. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number, or credit card information. You may, however, visit our site anonymously.


Any of the information we collect from you may be used in one of the following ways:

• To personalize your experience (your information helps us to better respond to your individual needs)
• To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
• To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
• To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

• To administer a contest, promotion, survey or other site feature
• To send periodic emails

The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.


Yes. Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.


We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Protecting the Privacy of Children

Protecting the privacy of the very young is especially important to us. None of our websites are structured specifically to attract anyone under 13 without parental supervision and involvement. We do not knowingly collect or store any personal information, even in aggregate, about children under the age of 13.  However, we recognize that there may be site visitors under age 13 who may visit or register at our Websites without the consent or knowledge of their parents. The privacy policies that apply to all site users also apply to those users under 13.

How Do We Keep Your Information Secure?

The security of your Personal Information is very important to us. We attempt to provide for the secure transmission of your information from your PC to our servers by utilizing encryption software. Only those Pastori employees who need access to your information in order to perform their duties are allowed access to your Personal Information. Any employee who violates our privacy and/or security policies may be subject to disciplinary action, including possible termination and civil and/or criminal prosecution


This online privacy policy applies only to information collected through our website and not to information collected offline.


By using our site, you consent to our web site privacy policy.


If we decide to change our privacy policy, we will post those changes on this page.


If there are any questions regarding this privacy policy you may contact us using the information below. 

Pastori, LLC
7 Sycamore Way #3
Branford, CT 06405

Email:  info@PastoriFootwear.com
Phone: +1 (203) 208-0467